Guest Experience Agent
- Hotel
- Both hotels
- Season
- 2027
- Employment type
- Full-time · Seasonal
Become part of the team that creates every guest’s first and last impression. If you’re passionate about exceptional service and genuine hospitality, this role offers you the chance to shine in a high-standard, people-focused environment.
What we’re looking for
Key Responsibilities:
- Personalized guest reception and assistance during check-in, stay, and check-out
- Handling guest requests, inquiries, and concerns with discretion and professionalism
- Coordinating with Front Office, Housekeeping, Spa & Wellness, F&B, and Concierge teams
- Monitoring guest satisfaction and anticipating needs to enhance the experience
- Recording guest preferences, feedback, and special requests
- Facilitating smooth communication across departments for timely service delivery
- Maintaining accurate guest profiles and CRM data
Candidate Profile:
- Degree in Tourism, Hospitality, or related field (preferred)
- Previous experience in luxury hotel operations, ideally in Guest Relations or Front Office
- Excellent interpersonal, communication, and organizational skills
- Fluent in English; additional languages are a plus
- Proficiency in MS Office, Outlook, and hotel management systems (PMS, CRM, or equivalent)
- Professional appearance and strong guest-service orientation
- Ability to multitask, anticipate guest needs, and collaborate effectively with a team
What we offer
Benefits:
- Competitive salary package reflecting experience and qualifications
- Accommodation and full meal plan
- Work in a modern luxury wellness hotel environment
- Opportunities for career development and professional growth
- Continuous training in luxury hospitality and wellness services
- Interaction with high-end clientele and exposure to premium service standards
Apply
Fill in the form and upload your CV. Your application goes straight to the HR team of both hotels.