Key Responsibilities:

• Personalized guest reception and assistance during check-in, stay, and check-out
• Handling guest requests, inquiries, and concerns with discretion and professionalism
• Coordinating with Front Office, Housekeeping, Spa & Wellness, F&B, and Concierge teams
• Monitoring guest satisfaction and anticipating needs to enhance the experience
• Recording guest preferences, feedback, and special requests
• Facilitating smooth communication across departments for timely service delivery
• Maintaining accurate guest profiles and CRM data

Candidate Profile:

• Degree in Tourism, Hospitality, or related field (preferred)
• Previous experience in luxury hotel operations, ideally in Guest Relations or Front Office
• Excellent interpersonal, communication, and organizational skills
• Fluent in English; additional languages are a plus
• Proficiency in MS Office, Outlook, and hotel management systems (PMS, CRM, or equivalent)
• Professional appearance and strong guest-service orientation
• Ability to multitask, anticipate guest needs, and collaborate effectively with a team